Shipping Policy:-
1.PREPAID ORDERS
- The shipment tracking details will be updated post dispatch of order, along with the delivery partner link for checking the transit status at your convenience.
- Shop.Globussales.com is not liable for any delay in delivery by the courier company and only guarantees to handover the shipment within 5-8 working days from the date of order.
- Order Processing Time : 3 – 5 working days.
- Estimated delivery schedule post dispatch – South India [5-8 working days], Rest of India [8-10 working days]
- For every shipment, an unboxing video and photos of the order from package opening is a must to claim any transit damage/loss/replacement.
2. CASH ON DELIVERY
- COD can be placed for Order values above – 2000 only. These delivery timeline mentioned above are not applicable for COD Orders
Exchange Policy:-
Regarding Exchange, email to contact@globussales.com or submit a request in contact us page within 24 hours of delivery.
- On exchange acceptance by mail, Customer is supposed to ship back the product in original packaging condition to avoid any transit damages/loss of product to our address within 2 days of Replacement Confirmation by Email.
- Update the tracking number in the follow up mail within 2 days.
- Return not shipped within 2 days will not be accepted strictly.
- On receiving the returned product, we will examine the item to be free of any damage and then we will update you with the store credit in 24-48 hours for the particular item.
- The store credit can be used in your next purchase.
- Store Credit received cant be combined with any/existing offer codes if applicable and shipping cost will be applicable for the order. And Refund won’t be provided
Cancellation Policy
- The order can be cancelled only within 2 hours of placing it with applicable cancellation charges and not anytime later as we start processing it. You can email us on contact@globussales.com with your order number to cancel.
- For shipped order delays caused by delay in shipment delivery due to courier company or external factors like rains, pandemic restrictions or lockdown cannot be cancelled.